Your IT, run properly. Starting today.
Monitoring, patching, security, backup and support — flat rate, no surprise invoices, and an onboarding that begins the day you say yes rather than the month after. Everything below is what you get, not what we might quote you.
Most providers quote 30 to 60 days before anything is watching your environment. We start with monitoring and work backwards from there.
Business stopped means business stopped. Severity is defined by impact on your operation, not by which queue the ticket landed in.
Unlimited remote support. The bill does not go up because you had a bad week, which is the whole point of the arrangement.
If something is broken right now, call us.
You do not need a managed agreement to get help. A server that will not come up, email that has stopped, a machine nobody can log into, three new laptops and nobody to set them up, a move, a cabling run, a migration somebody started and did not finish — that is work we do, at an hourly rate, and often the same day.
We will also tell you honestly whether you need us after that. Sometimes it is one afternoon and that is the end of it. Sometimes what we find while we are in there is the reason you should be talking to us properly. Either way you get the thing fixed first and the conversation second — we are not going to hold your server hostage to a sales pitch.
What is actually included, by tier.
Three tiers, and the differences are real rather than cosmetic. Most businesses belong in Secured. Essential exists for the smaller environment that still needs watching properly — there is no minimum company size.
| Essential | Secured | Complete | |
|---|---|---|---|
| Infrastructure | |||
| 24/7 monitoring and alerting | |||
| Patch management — operating system and third-party | |||
| Remote support, unlimited | |||
| On-site support | |||
| Network management | |||
| Server, cloud and Microsoft 365 administration | |||
| Security | |||
| Endpoint detection and response | |||
| Email security and phishing filtering | |||
| Identity, access and multi-factor management | |||
| Security awareness training | |||
| Vulnerability scanning and remediation | |||
| Continuity | |||
| Backup — monitored, and restore-tested | |||
| Disaster recovery plan | |||
| Continuity testing, scheduled | |||
| Operations | |||
| Documentation and asset register | |||
| Vendor management | |||
| Quarterly technology review | |||
| Operational architecture review | |||
Find out what is actually in place first.
Eight questions, ninety seconds, no email required. Backups you can restore from, multi-factor on email, access that ends when employment does, updates that land. “I don’t know” is a normal answer and the readout treats it as a finding rather than a failure — because in most businesses it is the honest answer to half of them.
Severity is defined by your operation.
Not by ticket category, not by who logged it. If the business has stopped, it is critical regardless of how it was reported.
Bars are to scale against an eight-hour business day. These are commitments written into the agreement, not aspirations — and the clock measures the time until a person who can act is working your issue, not an automated acknowledgement.
A Tuesday you never heard about.
The tickets you file are the visible part of managed IT and the least valuable. This is the other part — one real night, drawn out minute by minute.
The same night without any of this: you find out at 08:05 because the server will not come up. The array is gone, the last backup is whatever it was and nobody has ever restored from it, and the day — possibly the week — belongs to that instead of to your business. The bill for the emergency is larger than a year of the arrangement above.
Want to know what is watching your systems tonight?
The 90-second IT Risk Check →The clock starts the day you say yes.
This is the part of managed IT that most providers are quietly bad at. We do not claim everything is instant — we claim the waiting stops.
Typical-provider figures are industry norms for small and mid-market managed services onboarding, not measurements of any named competitor. Ours are commitments.
Managed IT, run by people who design operating systems.
Every MSP monitors, patches and answers the phone. What differs is what the people doing it understand about the business underneath.
Here is the actual difference. Most providers see a ticket. We see a symptom of how the business is put together, because mapping that is what we do.
When the same request keeps arriving from the same department, a normal MSP closes it faster each time and reports good numbers. We ask why it keeps arriving. Sometimes the answer is a setting. Often it is a process nobody designed, and no amount of responsive support will make it stop.
That does not cost you extra and it is not an upsell. It is what happens when the people running your infrastructure also happen to think about operations for a living.
Flat, per user, per month.
Unlimited remote support at a rate that does not move when you have a bad week.
- EssentialMonitoring, patching, unlimited remote support, monitored backupfrom $125
- SecuredAdds endpoint detection, email security, identity and MFA, awareness trainingfrom $175
- CompleteAdds disaster recovery, continuity testing, vendor management and the architecture reviewfrom $235
Per user, per month. Minimum $750 a month, which is what makes it possible to say there is no minimum company size and mean it — a small environment costs more per seat to look after, not less.
Those are floors, and your number comes after a 20‑minute review of what you are actually running — how many users, how many servers, what is in the cloud, what state the security is in.
A firm per-seat price quoted without seeing the environment is a number somebody revises later, usually upward, usually after you have signed. We would rather publish the floor, spend twenty minutes, and give you a figure that holds.
What is never billed extra: remote support, monitoring, patching, and anything in your tier. What is billed separately is clearly marked in the coverage table above, and there is nothing hiding underneath it.
Month to month, and we do not auto-renew you. The industry norm is three years with automatic renewal and a fee to leave early. Ours runs month to month at the rates above, or roughly ten percent less if you would rather commit to a year. Either way the decision to continue is one you make on purpose, and thirty days ends it.
We price against what it saves you. If we cannot make that case from what you are running, we will say so rather than sell you a tier.
Most clients start here. Some go further.
Managed IT keeps the environment healthy. The operations work is what makes the business faster.
After a few months of running your infrastructure we tend to know things about your operation that nobody has written down — where work waits, which handoff fails, which system three people quietly work around. At some point that becomes a conversation about the business rather than the network.
That conversation is the rest of what we do. You start it when it is worth starting.
Let’s talk about covering your IT.
Twenty minutes on what you are actually running — how many users, how many servers, what is in the cloud, what state the security is in. You leave with a real number and a start date, and no obligation attached to either.
Curious about the operations side first? Take the Operational Assessment — three minutes, and the result is yours whether or not you call.