# OpsWorq

> OpsWorq designs, builds, and continuously improves the operational systems that allow a business to work as one organization. Operations, web presence, growth and exit, and fractional leadership, anywhere in the U.S. Managed IT, repair and security are at opsworq.net. Build a business that can move.

OpsWorq is written with a Q (OPSWORQ). It is not OpsWork, an unrelated company.

Contact:
- Phone: 1-855-OPSWORQ (855-677-9677). This is the only OpsWorq phone number.
- Email: hello@opsworq.com
- Hours: Monday to Friday, 8am to 5pm Eastern.
- Book a 20-minute review: https://bookings.cloud.microsoft/book/OpsWorqReviews1@opsworq.com/?ismsaljsauthenabled

Who it is for: businesses of roughly 10 to 250 people whose operations have outgrown the way they currently work, and owners preparing to grow, sell, buy, merge, franchise or step back. Startups are welcome: designing the operating architecture early is cheaper than excavating it later.

Principals: Mark Champion, MCSE (infrastructure, security and technology architecture) and Jennifer Bailey, MS (industrial-organizational psychology, operations and the books).

How OpsWorq works: Discover, Design, Build, Connect, Operate, Evolve, with every change through a test gate before it touches the business; then the cycle repeats. OpsWorq stays accountable for the systems it builds.

## Rates
- Consulting and hands-on work: $150 an hour, business hours; remote billed in 15-minute increments.
- After hours, weekends and holidays: $225 an hour.
- Fractional or interim COO or CIO: $300 an hour, on a monthly retainer. Advisory 8 hours $2,400; Part-time 16 hours $4,800; Embedded 32 hours $9,600; Interim quoted weekly.
- Projects: quoted per client and fixed in writing. Discovery and the Operational Map typically $3,000 to $6,000; a web presence build typically $2,200 to $6,000; web presence care $250 to $750 a month.
- Operations partnership: Steady 10 hours $1,500, Active 20 hours $3,000, Intensive 40 hours $6,000 a month.
- For the right engagement, part of the fee can follow a measured result.
- Free: the 20-minute review, the Operational Assessment, the Presence Review.

## Pages
- [Operations, Web Presence & Fractional COO](https://opsworq.com/): We design how your business runs, test it before it's live, and keep it running. Operations, web presence and fractional leadership, anywhere in the U.S.
- [Operations Consulting for Growing Businesses](https://opsworq.com/operations/): How the business runs, designed on purpose, tested before it goes live and kept running. Operations consulting for 10 to 250 people, anywhere in the U.S.
- [AI and Workflow Automation, Tested First](https://opsworq.com/operations/automation-ai/): We decide whether a process should exist before we automate it, run it beside the old way until it proves itself, and keep it maintained.
- [Operational Emergency Help: Call Now](https://opsworq.com/operations/emergency/): A key person gone, a failed system change, a customer about to leave. Call 1-855-OPSWORQ. You don't have to be a client.
- [How We Work: Six Stages and a Test Gate](https://opsworq.com/how-it-works/): Discover, Design, Build, Connect, Operate, Evolve, with every change tested before it touches your business. How an OpsWorq engagement runs, step by step.
- [Web Presence Management for Small Business](https://opsworq.com/web-presence/): Your website, map listings, directories, reviews and social accounts, run as one system and measured. Free web presence analysis, anywhere in the U.S.
- [Why Web Presence Is an Operations Job](https://opsworq.com/web-presence/why-operations/): Customers judge your operation by the part they can see: listings, reviews, replies and your website. Why we run web presence as an operations system.
- [Free Web Presence Analysis by a Person](https://opsworq.com/web-presence/review/): Give us your website. A person checks what a stranger finds and sends one page back within one business day. Free, and nothing to sign.
- [Growth & Exit: Operational Due Diligence](https://opsworq.com/growth/): Selling, buying, merging, franchising, starting up or stepping back. We're the operational side of the deal, on your side of it, anywhere in the U.S.
- [Prepare a Business for Sale: Operations First](https://opsworq.com/growth/selling/): Owner dependence, undocumented process and reporting that takes a weekend are each a discount. Most can be fixed before you go to market.
- [Startup Operations: Decide Before Employee Ten](https://opsworq.com/growth/starting-up/): Twelve tools in eighteen months happens to most companies that don't decide first. A few days of design now saves a year of untangling later.
- [Fractional COO and CIO at $300 an Hour](https://opsworq.com/leadership/): Senior operations or technology leadership by the hour or the month, on a retainer that fits the work, until you're ready to hire. Anywhere in the U.S.
- [Fractional COO for Growing Businesses](https://opsworq.com/leadership/fractional-coo/): Someone senior who owns how the business runs: priorities, people, numbers and the cadence that holds them together. $300 an hour, retainers from $2,400.
- [Fractional CIO for Small Business](https://opsworq.com/leadership/fractional-cio/): Technology decided for the business: strategy, budgets, vendors, security and the roadmap, owned by someone senior. $300 an hour, retainers from $2,400.
- [Pricing: Hourly, Fractional and Project Rates](https://opsworq.com/pricing/): Every rate on the page: $150 an hour, $225 after hours, $300 for fractional COO and CIO, retainers, typical project ranges and value-based fees.
- [About Mark Champion and Jennifer Bailey](https://opsworq.com/about/): Two principals, two disciplines: infrastructure and technology architecture, and industrial-organizational psychology. The people who would do the work.
- [Operations Consulting Anywhere in the U.S.](https://opsworq.com/service-areas/): Operations, web presence, growth and exit, and leadership work, remote first, anywhere in the U.S. On-site IT stays close to home.
- [Questions People Ask Before They Call](https://opsworq.com/faq/): Straight answers on what OpsWorq does, what it costs, how engagements work, fractional leadership, automation, web presence and selling a business.
- [What an Operations Consultant Does](https://opsworq.com/field-notes/what-an-operations-consultant-does/): An operations consultant works out how your business really runs, redesigns the parts that cost you time and money, and helps the change stick. A good one also builds and tests what they recommend, and stays long enough to see it work.
- [Fractional COO vs Full-Time: The Real Cost](https://opsworq.com/field-notes/fractional-coo-or-full-time/): A fractional COO costs less than a full-time hire until the hours you need pass a point you can work out in a minute. For most businesses that point falls somewhere between one and two days a week; past it, hire.
- [Check Your Web Presence Like a Customer Would](https://opsworq.com/field-notes/web-presence-is-your-operation/): Customers judge how your business runs from what they can see before they call: your listing, your reviews, your replies and your website. Fifteen minutes spent looking at yourself the way a stranger does will show you which of those is costing you.
- [Why OpsWorq Has Two Websites](https://opsworq.com/why-two-sites/): One company, two front doors: opsworq.net for IT and repair, opsworq.com for operations, web presence, growth and leadership. One phone number.

## Instruments (free, answers on screen)
- [The Operational Assessment](https://opsworq.com/assessment/): 15 questions, about three minutes.
- [The Presence Review](https://opsworq.com/web-presence/review/): a person checks what a stranger finds; one page back within one business day.

## The IT side
- [opsworq.net](https://opsworq.net/): managed IT, repair, security and support, with its own published prices.

## Optional
- [Full text of the core pages](https://opsworq.com/llms-full.txt)
- [How this site is built](https://opsworq.com/this-site/)